Gaming on ArenPlus should always be fun — a form of entertainment, not a way to earn income or escape problems. We take our duty of care to every Filipino player seriously, and we have built a full suite of tools and resources to help you stay in control at all times.
ArenPlus builds responsible gaming into every layer of the platform — not as a checkbox, but as a genuine commitment.
ArenPlus enforces a minimum age of 21 years for all real-money gaming, in line with Philippine gaming regulations. Every new account undergoes age verification before any deposit or wager is permitted.
Set daily, weekly, or monthly deposit limits on your ArenPlus account at any time. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling period for your protection.
If you feel gaming is becoming a problem, ArenPlus offers temporary cooling-off periods and permanent self-exclusion. Once activated, self-exclusion cannot be reversed during the chosen period — no exceptions.
ArenPlus can notify you after a set period of continuous play. These reminders help you stay aware of how long you have been gaming so you can make informed decisions about taking a break.
Regular on-screen reality checks show you how long you have been playing and your net gaming activity during the session. Staying informed is the first step to staying in control on ArenPlus.
Our Filipino-English support team is available around the clock via live chat. If you have concerns about your gaming behaviour or need help activating any responsible gaming tool, we are always here.
Every ArenPlus account comes with a full set of responsible gaming controls built right in. You can access and adjust these tools any time from your account settings after logging in. Here is what is available to you:
Cap how much PHP you can deposit per day, week, or month. Limits apply instantly. Reductions take effect immediately; increases require a 24-hour waiting period to prevent impulsive decisions.
Set a maximum amount you are comfortable losing over a defined period. Once your loss limit is reached, ArenPlus will automatically pause your gaming session for that period.
Decide in advance how long each gaming session should last. When your time is up, ArenPlus will prompt you to stop and log out, helping you maintain a healthy balance between gaming and daily life.
Take a short break from ArenPlus for 24 hours, 7 days, or 30 days. During a cooling-off period your account is suspended for real-money play. You can request this at any time through account settings or live chat.
For longer-term breaks, self-exclusion closes your ArenPlus account for a minimum of 6 months or permanently. During this period, ArenPlus will not send you any promotional communications and will not accept any re-registration attempts.
Setting up your responsible gaming controls on ArenPlus takes less than two minutes. Follow these steps:
Visit arenplus.net/login and sign in with your registered email and password. If you do not have an account yet, register here — responsible gaming tools are available from day one.
Click on your profile icon in the top right corner and select "Responsible Gaming" from the dropdown menu to access all available player protection tools.
Select the tool you want to activate — deposit limit, loss limit, session timer, cooling-off, or self-exclusion. Enter your preferred values and confirm your selection.
Your settings take effect immediately. ArenPlus will send a confirmation to your registered email address. Keep this for your records.
If you have trouble activating any tool, our 24/7 live chat support team can assist you directly. You can also visit our FAQ page for step-by-step guidance.
Important: Self-exclusion requests submitted via live chat are processed within one hour. During that window, please refrain from placing any further bets. ArenPlus takes all self-exclusion requests seriously and processes them as a priority.
Problem gambling can affect anyone — from casual players in Manila to regular bettors in Cebu or Davao. Recognising the early warning signs is the most important step toward getting help. Ask yourself honestly whether any of the following apply to you:
You spend more money on gaming than you originally planned, or chase losses by placing bigger bets to try to win back what you lost.
Gaming is affecting your relationships, work, or studies — you are missing commitments in Makati, Quezon City, or wherever you are based because of time spent on the platform.
You feel restless, irritable, or anxious when you are not gaming, or you use gaming as a way to escape stress, depression, or personal problems.
You have borrowed money, sold belongings, or used funds meant for bills, rent, or family needs in order to fund your gaming activity.
You have tried to cut back or stop gaming but found it difficult or impossible to do so on your own without external support.
You hide your gaming activity from family members or lie about how much time or money you spend on ArenPlus or any other gaming platform.
If you answered yes to two or more of the above, we strongly encourage you to use ArenPlus's self-exclusion tool immediately and seek support from a qualified counsellor or helpline. You are not alone — help is available across the Philippines.
Take a moment to honestly answer these questions. This is not a clinical diagnosis — it is a personal check-in to help you reflect on your gaming habits on ArenPlus and elsewhere.
Answer honestly. If most answers concern you, please reach out for support.
Do I set a budget before I start playing, and do I stick to it every time?
Can I stop playing whenever I choose, without feeling a strong urge to continue?
Do I only gamble with money I can genuinely afford to lose — not money for food, rent, or family?
Is gaming still just one of many enjoyable activities in my life, rather than the main focus?
Am I honest with my family and friends about how much time and money I spend gaming?
Do I accept losses as part of the entertainment cost, without feeling the need to chase them?
Has my gaming activity stayed within the limits I set for myself over the past month?
Healthy gaming looks like this: You play for fun, within a budget you set in advance, for a limited time, and you can walk away without distress. ArenPlus is designed to support exactly that kind of experience for every Filipino player on our platform.
Philippine gaming regulations set the minimum legal age for real-money gambling at 21 years old. ArenPlus enforces this strictly.
Every new ArenPlus account must complete Know Your Customer (KYC) verification before making a deposit. Accepted documents include Philippine National ID, passport, and driver's licence. Date of birth is verified against the document.
If ArenPlus discovers that a player is under 21, the account is closed immediately, all pending transactions are cancelled, and the matter is handled in accordance with applicable Philippine regulations.
If you share a device with family members under 21, please ensure your ArenPlus account is protected with a strong password and that you log out after every session. Consider using device-level parental controls as an additional safeguard.
If you suspect that a minor is accessing ArenPlus, please report it to our support team immediately via live chat. We treat all such reports as urgent and investigate them without delay.
Zero Tolerance: ArenPlus has a zero-tolerance policy for underage gambling. Any attempt to circumvent age verification — including using another person's identity documents — is a serious violation of our Terms & Conditions and may be reported to the relevant Philippine authorities.
You do not have to face problem gambling alone. These resources are available to players across the Philippines.
The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming standards for licensed operators in the Philippines. PAGCOR provides guidance, resources, and a national framework for player protection. Contact PAGCOR directly for regulatory concerns about any licensed gaming operator.
The National Center for Mental Health (NCMH) Crisis Hotline is available to Filipinos experiencing gambling-related distress. The NCMH hotline number is 1553 (available 24/7). You can also reach out to local mental health services in Manila, Cebu, Davao, and other major cities.
Our dedicated responsible gaming support team is available 24/7 via live chat on the ArenPlus platform. They can help you activate any player protection tool, discuss your concerns confidentially, or guide you toward professional help. You can also visit our FAQ page for self-help resources.
A note on PAGCOR: ArenPlus operates within the framework of Philippine gaming regulations. PAGCOR's responsible gaming programme sets the standards we follow for player protection, age verification, self-exclusion, and advertising restrictions. We support PAGCOR's mission to promote safe, fair, and responsible gaming across the Philippines.
Gaming is at its best when it stays fun. Join the ArenPlus community and take advantage of our full suite of responsible gaming tools from the moment you register — because your wellbeing always comes first.
21+ only. Gambling can be addictive — please play responsibly. If you need help, contact our 24/7 support team or call the NCMH hotline at 1553.