ArenPlus FAQ

ArenPlus strictly enforces a 21+ age requirement in line with Philippine gaming regulations. All players must be at least 21 years old to register, deposit, and play. Age verification may be requested at any point, and accounts found to belong to underage players will be suspended immediately and any funds returned.

To complete KYC (Know Your Customer) verification on ArenPlus, you will need to submit one valid government-issued ID. Accepted documents include:

• Philippine passport
• SSS or GSIS ID
• Driver's license
• PhilSys National ID
• Voter's ID
• PRC ID

Upload a clear photo or scan through your account dashboard. Verification is usually completed within 24 hours on business days.

Go to the Login page and click "Forgot Password." Enter the email address linked to your ArenPlus account and we'll send you a password reset link. The link expires after 30 minutes for security. If you don't see the email, check your spam folder or contact our 24/7 support team via live chat.

No. ArenPlus allows only one account per person, per household, and per device. Creating multiple accounts to claim duplicate bonuses is a violation of our Terms & Conditions and will result in permanent suspension of all associated accounts and forfeiture of any balances.

You can request account closure at any time by contacting our support team via live chat. Before closing, make sure to withdraw any remaining PHP balance. If you are closing your account for responsible gaming reasons, we recommend using our self-exclusion tool instead — visit Responsible Gaming for details.

ArenPlus supports a wide range of Philippine payment methods:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI, BDO, Metrobank, UnionBank
• Over-the-counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier

All transactions are processed in Philippine Peso (PHP). No foreign currency conversion fees apply for local deposits.

The minimum deposit on ArenPlus is ₱100 PHP for e-wallet methods like GCash and PayMaya. For bank transfers, the minimum is ₱200 PHP. There is no maximum deposit limit for verified accounts, though very large deposits may require additional verification for security purposes.

GCash and PayMaya deposits are credited to your ArenPlus wallet instantly in most cases. Bank transfers via BPI, BDO, or Metrobank typically take 5–30 minutes during banking hours. Over-the-counter payments may take up to 2 hours. If your deposit hasn't appeared after the expected time, contact support with your transaction reference number.

Log in to your ArenPlus account, go to the Wallet section, and select Withdraw. Choose your preferred method (GCash is the fastest), enter the amount in PHP, and confirm. Make sure your account is fully verified before requesting a withdrawal — unverified accounts cannot process payouts.

GCash withdrawals are typically processed within 15–60 minutes. Bank transfers to BPI, BDO, or Metrobank usually take 1–3 business hours. Withdrawals submitted after 9 PM or on public holidays may be processed the next business day. The minimum withdrawal amount is ₱200 PHP.

ArenPlus does not charge any fees on deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees — for example, GCash charges a small fee for certain transfer types. We recommend checking your provider's fee schedule. ArenPlus absorbs all platform-side processing costs for Filipino players.

ArenPlus offers a full game lobby covering multiple categories:

• Lucky Neko — Fortune cat slot with cascading wilds and free spins
• Go Rush — Fast-paced crash game with live multipliers
• Dragon Fishing — Skill-based fishing with PHP jackpots
• BetterLive Live — HD live dealer baccarat, roulette & blackjack
• Sports Betting — PBA, UFC, boxing, NBA & 500+ markets
• Jackpot Bingo — Community bingo with progressive jackpots
• Fishing Expert — Competitive fishing with weekly leaderboards

Visit the Game page for the full lobby.

Yes. All ArenPlus games use certified Random Number Generation (RNG) technology to ensure every outcome is completely random and unbiased. Game results cannot be predicted, manipulated, or influenced by the platform or any player. Our games are regularly audited to maintain fairness standards consistent with Philippine gaming regulations.

Absolutely. All ArenPlus games are fully optimised for mobile play on both Android and iOS devices. You can play directly in your mobile browser or download the ArenPlus app for a smoother experience. The app is available via the App page and works well on Globe, Smart, and DITO mobile data connections.

If your internet connection drops mid-game, ArenPlus records the game state on our servers. When you reconnect and log back in, the game will resume from where it left off or display the final result if the round completed. Bets placed before disconnection are honoured. If you believe a result was affected by a technical error, contact support with the game round ID.

Selected ArenPlus games offer a demo or practice mode that lets you explore the mechanics without risking real PHP. Demo mode is available after registration. Live casino games and sports betting require real-money wagers and do not have a demo option. Check the individual game page to see if a free-play mode is available.

New ArenPlus members receive a welcome bonus on their first PHP deposit. The bonus is credited to your account automatically after your initial deposit clears. Bonus amounts and match percentages are updated regularly — check the Promotions section after registering to see the current offer. Wagering requirements apply before bonus funds can be withdrawn.

Wagering requirements (also called turnover requirements) specify how many times you must bet your bonus amount before it can be withdrawn as real PHP. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before cashing out. Different games contribute different percentages toward wagering — slots typically contribute 100%, while live casino games may contribute less. Full details are in our Terms & Conditions.

Yes. ArenPlus regularly runs reload bonuses, weekly cashback offers, free spin promotions, and game-specific tournaments with PHP prize pools. Active players also receive personalised offers based on their favourite games. Log in to your account and check the Promotions tab to see what's currently available for your account level.

First, check that you met all the conditions for the promotion — minimum deposit amount, eligible payment method, and opt-in requirement if applicable. Bonuses are usually credited within a few minutes of qualifying. If your bonus still hasn't appeared after 30 minutes, contact ArenPlus support via live chat with your deposit reference number and the promotion name.

ArenPlus runs referral promotions from time to time where you can earn PHP rewards for inviting friends to register and make their first deposit. When active, your unique referral link is available in your account dashboard under the Referral section. Both you and your friend may receive a bonus once the qualifying conditions are met. Check current promotions for availability.

Visit the App page on ArenPlus for full download instructions. Android users can download the APK directly — you may need to enable "Install from unknown sources" in your phone settings. iOS users can add ArenPlus to their home screen via Safari for a near-native app experience. The app is free to download and install.

Try these steps in order:

• Force-close the app and reopen it
• Check your internet connection — switch between WiFi and mobile data
• Clear the app cache in your phone settings
• Uninstall and reinstall the latest version from the App page
• Restart your device

If the issue persists, contact ArenPlus support with your device model, OS version, and a description of the problem.

Yes. Your ArenPlus account, wallet balance, bonuses, and game history are all synced across devices. Log in with the same credentials on the mobile app, desktop browser, or tablet — your PHP balance is always up to date regardless of which device you use.

After installing the ArenPlus app, you'll be prompted to allow notifications. If you declined initially, go to your phone's Settings > Apps > ArenPlus > Notifications and toggle them on. Push notifications keep you updated on exclusive mobile-only bonuses, live sports odds, and new game launches — it's worth enabling them so you never miss a promo.

ArenPlus provides self-exclusion tools that let you temporarily or permanently restrict access to your account. You can set a cooling-off period (24 hours, 7 days, 30 days) or request a permanent self-exclusion. Visit Responsible Gaming for full instructions, or contact our support team directly to activate a self-exclusion immediately.

Yes. ArenPlus allows you to set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours — this cooling-off period is intentional to protect players. Reducing a limit takes effect right away. We encourage all players to use these tools proactively.

If you or someone you know is struggling with gambling, please reach out for support. PAGCOR operates responsible gaming programs for Filipino players, and the National Council on Problem Gambling provides confidential assistance. ArenPlus also has a dedicated Responsible Gaming page with self-assessment tools and guidance on seeking help. You are never alone — support is available.

ArenPlus enforces a strict 21+ policy. During registration, players must confirm they are at least 21 years old. KYC verification requires a valid government-issued ID to confirm age and identity. Any account suspected of belonging to a minor is suspended immediately pending investigation. We also recommend that adults use parental control software to prevent minors from accessing gambling sites on shared devices.

ArenPlus uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal information and PHP wallet details are stored securely and never shared with unauthorised third parties. We follow strict data protection practices in line with the Philippine Data Privacy Act. For full details, read our Privacy Policy.

Yes. ArenPlus supports two-factor authentication (2FA) via SMS OTP. When enabled, you'll receive a one-time PIN on your registered mobile number each time you log in from a new device. We strongly recommend enabling 2FA to protect your account and PHP balance. You can activate it in your account security settings.

Act immediately: change your password via the Login page using "Forgot Password," then contact ArenPlus support via live chat to report the incident. Our security team can temporarily freeze your account to prevent unauthorised transactions while the issue is investigated. Never share your password or OTP with anyone — ArenPlus staff will never ask for these details.

ArenPlus collects only the personal data necessary to operate your account, process PHP transactions, verify your identity, and comply with Philippine regulations. Your data is never sold to third parties. You have the right to access, correct, or request deletion of your personal data at any time. Full details are in our Privacy Policy.

ArenPlus covers a wide range of sports popular with Filipino bettors:

• Basketball: PBA, NBA, FIBA, NCAA Philippines
• Boxing: WBC, WBA, IBF title fights and Filipino boxing legends
• MMA / UFC: All UFC events with pre-fight and in-play markets
• Football: Premier League, La Liga, Serie A, AFC Champions League
• Volleyball: PVL and international tournaments
• Other: Tennis, baseball, esports, and more

Visit Sports Betting for the full list of available markets.

Yes. ArenPlus offers full in-play betting with real-time odds that update as the game progresses. You can place bets on live PBA games, UFC rounds, boxing matches, and football matches as the action happens. Live odds are available on the Sports Betting page and in the ArenPlus mobile app.

If a sports event is cancelled, postponed, or abandoned before the minimum required play time, ArenPlus will void all bets on that event and return the PHP stake to your wallet. For events that are postponed and rescheduled within 48 hours, bets may remain valid — this depends on the specific sport and market rules outlined in our Terms & Conditions.

The minimum single bet on ArenPlus sports markets is ₱20 PHP. Parlay (combination) bets have a minimum of ₱50 PHP. Maximum bet limits vary by sport, market type, and event — high-profile matches like PBA Finals or major UFC title fights may have higher limits available for verified accounts. Check the individual market for the applicable limits.