ArenPlus Privacy Policy

1. Introduction

ArenPlus ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of every Filipino player who uses our online gaming platform at arenplus.net. This Privacy Policy ("Policy") describes how ArenPlus collects, uses, stores, shares, and protects personal information in connection with your use of our website, mobile application, games, sports betting services, and all related features.

This Policy applies to all registered and unregistered users of the ArenPlus platform, including players based in Manila, Cebu, Davao, Quezon City, Makati, and across the Philippine archipelago. By accessing or using ArenPlus, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which form part of your agreement with ArenPlus.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, ArenPlus is the personal information controller responsible for the personal data collected through the arenplus.net platform and its associated mobile application.

ArenPlus is responsible for ensuring that personal data is processed lawfully, fairly, and transparently, and that appropriate technical and organisational measures are in place to protect the data of all Filipino players against unauthorised access, loss, or misuse.

If you have any questions about how ArenPlus handles your personal data, or if you wish to exercise any of your data subject rights, please contact our Data Protection Officer using the details provided in Section 14 of this Policy.

3. Personal Data We Collect

ArenPlus collects the following categories of personal data from players and platform users:

3.1 Identity and Registration Data

• Full legal name
• Date of birth (for age verification — 21+ requirement)
• Gender
• Government-issued identification number (e.g., Philippine National ID, passport, driver's licence)
• Username and password (stored in encrypted form)

3.2 Contact Data

• Philippine mobile number
• Email address
• Residential address (province, city, barangay)

3.3 Financial Data

• GCash account number or registered mobile number
• PayMaya account details
• Bank account details (BPI, BDO, Metrobank) where applicable
• Transaction history, deposit records, and withdrawal records in Philippine Peso (PHP)

3.4 Gaming and Behavioural Data

• Game play history, bet amounts, and outcomes
• Sports betting selections and wager history
• Session duration and frequency of play
• Bonus and promotion usage
• Responsible gaming tool usage (deposit limits, self-exclusion requests)

3.5 Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Unique device identifiers
• Log data including access times, pages visited, and errors encountered

3.6 Communications Data

• Records of your communications with ArenPlus customer support
• Live chat transcripts
• Email correspondence
• Survey responses and feedback submissions

4. How We Collect Your Data

ArenPlus collects personal data through the following means:

4.1 Directly From You

We collect data you provide directly when you register an ArenPlus account, complete KYC verification, make a deposit or withdrawal, contact customer support, participate in promotions, or respond to surveys.

4.2 Automatically Through the Platform

When you access and use the ArenPlus platform, we automatically collect technical and behavioural data through cookies, web beacons, server logs, and similar tracking technologies. This includes your IP address, device information, session data, and in-platform activity.

4.3 From Third Parties

ArenPlus may receive personal data about you from the following third-party sources:

• Payment processors (GCash, PayMaya, BPI, BDO, Metrobank) — transaction confirmation and fraud signals.
• Identity verification providers — results of document and biometric verification checks conducted as part of KYC compliance.
• Fraud prevention and anti-money laundering (AML) screening services — watchlist and sanctions screening results.
• Analytics providers — aggregated and anonymised platform usage data to help us improve the ArenPlus experience.

5. How We Use Your Personal Data

ArenPlus uses the personal data we collect for the following purposes:

Purpose	Data Used
Account registration and management	Identity, contact, and login data
Age and identity verification (KYC)	Identity data, government ID, date of birth
Processing deposits and withdrawals in PHP	Financial data, identity data
Providing gaming and sports betting services	Gaming data, technical data
Fraud prevention and AML compliance	Identity, financial, and technical data
Responsible gaming monitoring and intervention	Gaming data, behavioural data
Customer support and dispute resolution	Communications data, account data
Sending promotional offers and bonuses	Contact data, gaming preferences
Platform analytics and performance improvement	Technical data, behavioural data
Legal and regulatory compliance	All categories as required by law

ArenPlus will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable Philippine law.

6. Legal Basis for Processing

ArenPlus processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfil our obligations under the ArenPlus Terms & Conditions, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable Philippine laws, including anti-money laundering regulations, gaming regulations, and tax reporting obligations.
• Legitimate interests: Processing necessary for ArenPlus's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, including for marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing and Disclosure

ArenPlus does not sell your personal data. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:

7.1 Service Providers

ArenPlus engages trusted third-party service providers to assist in operating the platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC and identity verification providers, cloud hosting and infrastructure providers, customer support software providers, and analytics platforms. All service providers are contractually bound to process personal data only on ArenPlus's instructions and to maintain appropriate security standards.

7.2 Game Content Providers

ArenPlus integrates games from licensed third-party game providers. These providers may receive limited technical data (such as session tokens and game results) necessary to deliver the gaming experience. They are not permitted to use this data for their own marketing or profiling purposes.

7.3 Regulatory and Law Enforcement Authorities

ArenPlus may disclose personal data to Philippine regulatory authorities, law enforcement agencies, or courts where required by applicable law, a valid legal order, or where disclosure is necessary to protect the rights, property, or safety of ArenPlus, its players, or the public.

7.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of ArenPlus's business, personal data held by ArenPlus may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

8. Cookies & Tracking Technologies

ArenPlus uses cookies and similar tracking technologies on the arenplus.net platform and mobile application. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and improve your overall gaming experience.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the platform to function correctly, including maintaining your login session and processing transactions. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how players use ArenPlus, which pages are most visited, and where technical issues occur. Data collected is aggregated and anonymised.
• Functional Cookies: Remember your preferences such as language settings, preferred payment method, and responsible gaming limits you have set.
• Marketing Cookies: Used to deliver relevant promotional content and offers based on your gaming activity and preferences. These are only set with your consent.

8.2 Managing Cookies

You can manage your cookie preferences through your browser settings or through the ArenPlus cookie preference centre accessible from the platform. Please note that disabling certain cookies may affect the functionality of the ArenPlus platform and your gaming experience.

9. Data Retention

ArenPlus retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations.

• Account data: Retained for the duration of your active ArenPlus account and for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• KYC documentation: Retained for the period required by applicable Philippine gaming and AML regulations.
• Customer support records: Retained for three (3) years from the date of the last interaction.
• Marketing data: Retained until you withdraw consent or opt out of marketing communications.
• Technical and log data: Typically retained for twelve (12) months, unless required for longer periods for security or legal purposes.

Upon expiry of the applicable retention period, ArenPlus will securely delete or anonymise your personal data in accordance with its data disposal procedures.

10. Data Security

ArenPlus takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the ArenPlus platform.
• Encryption of sensitive data at rest, including passwords and financial information.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning.
• Multi-factor authentication options for player accounts.
• Continuous monitoring of platform infrastructure for suspicious activity.
• Staff training on data protection and information security best practices.

While ArenPlus employs industry-standard security measures, no electronic system is completely immune to security risks. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ArenPlus will notify you and the National Privacy Commission in accordance with the requirements of the Philippine Data Privacy Act.

11. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ArenPlus:

• Right to be Informed: You have the right to be informed about how ArenPlus collects and processes your personal data, as set out in this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data ArenPlus holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held by ArenPlus.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ArenPlus's legal and regulatory retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the Philippine National Privacy Commission if you believe ArenPlus has not handled your personal data in accordance with applicable law.

To exercise any of these rights, please contact the ArenPlus Data Protection Officer using the contact details in Section 14. ArenPlus will respond to all verified data subject requests within thirty (30) days of receipt, in accordance with the requirements of the Philippine Data Privacy Act.

12. Children's Privacy and Age Restriction

ArenPlus strictly prohibits the use of its platform by individuals under the age of 21, in accordance with Philippine gaming regulations. ArenPlus does not knowingly collect personal data from individuals under 21 years of age.

If ArenPlus becomes aware that personal data has been collected from a person under 21 years of age, it will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage player will be handled in accordance with applicable regulatory requirements.

If you are a parent or guardian and believe that your child under 21 has registered on ArenPlus, please contact our support team immediately using the details in Section 14 so that we can take appropriate action.

13. Updates to This Privacy Policy

ArenPlus reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. The effective date at the top of this page will be updated whenever material changes are made.

Where changes are significant, ArenPlus will notify registered players by email or through a prominent notice on the platform prior to the changes taking effect. We encourage you to review this Privacy Policy periodically to stay informed about how ArenPlus protects your personal data.

Your continued use of the ArenPlus platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you must cease using the platform and may request account closure by contacting our support team.

14. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ArenPlus handles your personal data, please contact our Data Protection Officer through the following channels:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 through the ArenPlus platform
• FAQ: Visit our FAQ page for answers to common privacy questions

Our Data Protection Officer and support team are available around the clock and respond in Filipino-English. We aim to acknowledge all privacy-related enquiries within 24 hours and resolve them within thirty (30) days as required by the Philippine Data Privacy Act.